Return & Exchange Policy
Orders can be cancelled and refunded prior to shipping; orders cannot be cancelled more than 24 hours after they are placedProducts participating in the event cannot be returned unless there
is a quality problem, and the relevant shipping fee will be deducted for
returns.Return & exchanges must be initiated within 14 days of delivery;Customers will only be charged once at most for shipping costs.Before you return, email us to get the return address to ship the products back;Items must be in original condition or in the same condition as that
you receive. Damaged or missing products for reasons not due to our
error cannot be refunded.We do not offer Freight To Collect (FTC) service so the returns will be made at your own cost.If you ordered a bikini sets from us and want the top or bottom to
be replaced, you need to return both items to our return address and we
will deliver the new sets.You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.Refunds will be reimbursed back to your original account – Paypal or
credit card. Paypal refunds will be issued immediately while credit
cards make take 5-7 business days to process.If there are reasons such as sending the wrong size/color or damaged
products, you can contact us and send us photos for verification and we
will resend the correct products. You do not need to return the
products.
Can I still return items if they are worn, damaged, or the tags are removed?
Items must be in original condition or at
the same condition as that you receive. Damaged，non-original tags or
missing products for reasons not due to our error cannot be refunded.
Can I still return items If there are reasons such as sending the wrong size/color or damaged products?
You can contact us and send us photos for verification and we
will resend the correct products. You do not need to return the
products.
HOW TO START A RETURN?
Step 1. Initial Your Return
Email us (service@shekiniclothing.com) with your order number and detailed exchange or refund request. Please provide a picture of the problem if possible.
Step 2. Return Request Approved
Once we receive your return request, we will check it and send the return address so that you can send the items back.
Step 3. Return Items Received
Once we receive your return item, we will give it a quick check and
if the items is as its original condition, we will deliver the
replacement or issue the refund right away within 3 work days.
Take your refund/exchange when the package is received.
HOW TO START REFUND?
Refunds will be reimbursed back to your original account – Paypal or
credit card. Paypal refunds will be issued immediately while credit
cards make take 5-7 business days to process.
