Shipping Policy
At SheKini, we are committed to providing you with a smooth and reliable shopping and delivery experience.
Orders are generally processed and shipped within 1–2 business days after the order is placed. Business days are Monday through Friday, excluding public holidays.
Please note:
Estimated Delivery Time = Order Processing Time + Shipping Transit Time
Based on our current delivery arrangements:
United States: approximately 5 business days after shipment.
United Kingdom and European Union destinations: approximately 7 business days after shipment.
Other currently supported destinations: standard shipping generally takes approximately 5–7 business days.
All delivery times are estimates. Actual delivery times may vary depending on the destination, local carrier operations, customs processing, public holidays, weather conditions, and other circumstances beyond our reasonable control.
Thank you for your patience and understanding.
Shipping Fees and Free Shipping
SheKini currently offers the following standard shipping rates:
Orders of $25 or more: Free Standard Shipping.
Orders below $25: Standard Shipping is $5.99.
The actual shipping fee, available shipping methods, and final order amount will be based on the information displayed and confirmed at checkout.
Where expedited shipping is available for your destination, the current expedited shipping rate is:
Expedited Shipping: $17.99.
Estimated transit time: approximately 3–4 business days.
Availability of expedited shipping depends on your order and shipping destination and will be confirmed at checkout.
Please note that the estimated expedited shipping transit time does not include the 1–2 business day order processing period.
Shipping Destinations
SheKini currently supports shipping to the following countries and regions:
United States
Canada
Mexico
Australia
Japan
New Zealand
Brazil
Belgium
Finland
France
Germany
Iceland
Ireland
Italy
Netherlands
Portugal
Spain
Sweden
Switzerland
United Kingdom
Standard shipping to destinations outside the above list is not currently supported.
If you would like to request delivery to another country or region, please contact us before placing your order at:
Our customer service team typically responds within 1 business day.
Shipping Time
Order processing time and shipping transit time are calculated separately.
United States
Order processing time:
1–2 business days
Estimated shipping transit time after dispatch:
Approximately 5 business days
United Kingdom and European Union Destinations
Order processing time:
1–2 business days
Estimated shipping transit time after dispatch:
Approximately 7 business days
Other Supported Destinations
Order processing time:
1–2 business days
Estimated standard shipping transit time:
Approximately 5–7 business days
Local carrier networks, customs processing, and last-mile delivery efficiency may vary between countries and regions. As a result, actual delivery times may reasonably differ from these estimates.
All delivery times are estimates only and do not constitute a guarantee of a specific delivery date.
Customs Duties, Taxes, and Import Charges
International orders may be subject to:
Customs inspections;
Import duties;
Import taxes;
Customs clearance fees;
Other fees imposed by local governments or authorities.
If customs duties, taxes, or other import charges apply to your order, these charges are the responsibility of the recipient.
SheKini does not control the customs policies or fee schedules of individual countries or regions and cannot determine in advance all charges that may apply to a particular order.
If you require more information, we recommend contacting your local customs authority or relevant government agency before placing an order.
Order Tracking
Once your order has been processed and shipped, we will provide available tracking information.
You may also check the status of your order through the Track Your Order feature on the SheKini website.
To track your order, please enter:
Your order number;
The email address used when placing the order.
Tracking information may not update immediately after an order is shipped or after a shipping label is created.
Please allow some time for the carrier's system to update the latest tracking status.
Shipping Information Requirements
To help ensure successful delivery, please provide complete and accurate shipping information when placing your order, including:
Recipient name;
Complete shipping address;
Apartment or unit number, if applicable;
Postal code;
Valid telephone number;
Valid email address.
A valid telephone number is required for delivery.
We may also use the email address provided with your order to send:
Order confirmations;
Shipping confirmations;
Tracking information;
Important order-related notices.
Please review your shipping information carefully before submitting your order.
If delivery is delayed, unsuccessful, returned, or results in additional charges because the name, address, postal code, telephone number, email address, or other shipping information you provided was incorrect, incomplete, or not updated in time, you may be responsible for the resulting costs depending on the circumstances.
Delivery Delays
We make reasonable efforts to process and deliver orders within the estimated timeframes.
However, actual delivery times may be affected by circumstances including:
Local carrier delays;
Customs inspections or clearance;
Public holidays;
Severe weather;
Changes in flight or transportation schedules;
Shipping address issues;
Peak shopping periods;
Other circumstances beyond our reasonable control.
As a result, actual delivery times may reasonably differ from the estimated timeframe.
If your order experiences a significant delay or tracking information has not updated for an extended period, please contact us at:
Our customer service team typically responds within 1 business day and will assist you in checking the status of your order and shipment.
Order Cancellation
If you would like to cancel an order, please contact us by email as soon as possible and include your order number.
Contact email:
Because orders are generally processed and shipped within 1–2 business days, we may be unable to modify or cancel an order once it has entered the picking, packing, dispatch, or carrier transportation process.
Whether an order can be successfully canceled will depend on its actual processing status at the time we receive your cancellation request.
Once an order has been shipped, it generally cannot be canceled directly.
If you would like to return a shipped order or request a refund, please follow our Return & Refund Policy.
Frequently Asked Questions
Can I change the shipping address for my order?
If your order has not yet been shipped, please contact us as soon as possible at:
We will make reasonable efforts to assist with changing your shipping information based on the actual processing status of your order.
If the order has already entered warehouse processing, packing, or carrier transportation, we cannot guarantee that the address can still be changed.
Please carefully review the recipient name, complete shipping address, postal code, apartment or unit number, telephone number, and email address before submitting your order.
What should I do if the tracking information has not updated after shipment?
Tracking information may take some time to update in the carrier's system after an order has been shipped.
If there has been no change for a short period, please allow additional time for the tracking information to update.
If the tracking information has not updated for an extended period or you believe there may be an issue with the shipment, please contact us at:
Our customer service team typically responds within 1 business day and will assist you with the inquiry.
Why did I receive only part of my order?
Some orders may be divided into multiple packages based on inventory availability, warehouse arrangements, or shipping arrangements.
Different packages may have different tracking numbers and may be shipped and delivered at different times.
Receiving the first package does not necessarily mean that the entire order has already been delivered.
Please review all tracking information associated with your order.
If you still have items that have not arrived, please contact us at:
I received a “Delivered” notification, but I cannot find my package. What should I do?
If tracking information shows that your package has been delivered but you cannot locate it, we recommend first:
Checking your front door, mailbox, or other usual delivery locations;
Checking with reception, your property office, or a parcel locker;
Asking family members, roommates, or neighbors whether they accepted the package on your behalf;
Reviewing any detailed delivery information provided by the carrier;
Contacting your local postal service or carrier to confirm the exact delivery location.
If you still cannot locate the package after completing these checks, please contact us at:
We will assist you in reviewing the order and tracking information.
The final resolution may depend on the outcome of the carrier's investigation.
Contact Us
If you have any questions about order processing, shipping, tracking, or this Shipping Policy, please contact us:
Email: service@shekiniclothing.com
Website: shekiniclothing.com
We typically respond to customer inquiries within 1 business day.