Refund Policy
At SheKini, customer satisfaction is one of our priorities. We make reasonable efforts to ensure that products are in good condition before shipment and to provide clear and fair procedures for returns, exchanges, and refunds.
We recommend that you carefully review the product description, size chart, color, style, fabric, and other product information before placing an order so that you can choose products that best suit your needs.
If the products you receive are damaged in transit, have an obvious quality issue, are incorrect, or are missing from your order, please contact us promptly. Our customer service team will review the circumstances and assist with an eligible exchange, replacement, partial refund, full refund, or other appropriate solution.
30-Day Return Policy
SheKini offers a 30-day return policy.
You may submit an eligible return request within 30 days from the date your order is delivered.
Items submitted for return generally must meet the following conditions:
The item has not been worn for normal use;
The item has not been worn in water;
The item has not been washed;
The item remains in its original condition;
Original tags remain attached;
Where applicable, the hygiene liner or hygiene protection remains intact and has not been removed;
The item is free from stains, odors, makeup, sunscreen, body-care products, or other visible signs of use;
The item has not been damaged, stretched, cut, altered, or otherwise modified by the customer;
Original packaging, accessories, and all components of a set should be retained where applicable.
If a product is clearly marked as Final Sale, Non-Returnable, or otherwise not eligible for return on the product page, the terms displayed on that product page will apply.
Returns for Non-Quality Reasons
If you wish to return an item because of size, style, color, personal preference, or another reason unrelated to product quality, please contact us within 30 days from the date of delivery at:
For eligible returns that are not related to a product quality issue:
A 15% restocking fee will be deducted from the refundable product amount;
Customers are responsible for return shipping costs;
Original shipping charges are non-refundable;
The item must be returned in accordance with the return instructions and return address provided by our customer service team.
Please do not return an item without first contacting us and receiving return instructions.
If an item is sent without authorization to an incorrect address, an unauthorized warehouse, or another location not provided by SheKini, any resulting loss, additional cost, or inability to identify or process the return may be the customer's responsibility.
Where applicable law provides consumers with non-waivable return, withdrawal, or refund rights, those statutory rights will not be limited by the commercial return rules in this Policy.
Worn, Used, or Non-Resalable Items
For hygiene and product-condition reasons, items generally do not qualify for a standard return if:
The item has been worn for normal use;
Swimwear has been worn in water;
The item has been washed;
Original tags have been removed or are missing;
An applicable hygiene liner or hygiene protection has been removed, damaged, or is missing;
The item has visible stains;
The item has makeup, sunscreen, body lotion, oil, or other signs of use;
The item has a noticeable odor;
The item has been stretched, snagged, damaged, cut, altered, or otherwise damaged by the customer;
A set is missing one or more components;
The condition of the item materially affects its ability to be resold.
For Bras, Panties, Lingerie, Shapewear, Swimwear, and other close-fitting products, we currently apply the same general rule that a return request must be submitted within 30 days from the date of delivery.
Because hygiene requirements and product conditions may vary by product, final return eligibility will be reviewed by our customer service team after a return request is submitted.
Size Issues and Exchanges
If you receive an item and find that the size is not suitable and would like to request an exchange, please contact us at:
Our customer service team typically responds within 1 business day.
We will provide appropriate exchange instructions based on:
Your order;
Product type;
Condition of the product;
Requested size;
Product availability.
For Bikini Sets, Mix & Match items, Swim Tops, Swim Bottoms, or other sets and coordinated products, whether the full set or only part of the order must be returned will be determined based on the specific order and product circumstances and confirmed by customer service by email.
Please do not return any product before receiving exchange instructions.
Damaged, Defective, Incorrect, or Missing Items
If you receive an order with any of the following issues, please contact us promptly at:
The product was visibly damaged during shipping;
The product has an obvious quality issue;
You received the wrong product;
You received the wrong size or color;
An item is missing from your order;
The order otherwise clearly does not match what you purchased.
To help us review the issue, please provide as much of the following information as possible:
Order number;
Name of the affected product;
Detailed description of the issue;
Clear photos or videos of the product;
Photos of the product packaging;
Photos of the outer packaging and shipping label.
After reviewing the information, we may provide, depending on the circumstances:
An exchange;
A replacement;
A partial refund;
A full refund;
Another reasonable solution.
Whether the original item must be returned will depend on the specific issue, the condition of the product, and the resolution provided by our customer service team.
Items Generally Not Eligible for Standard Return or Refund
Except where otherwise required by applicable law, the following circumstances generally do not qualify for a standard return:
The return request is submitted more than 30 days after delivery;
The product has been worn or used;
Swimwear has been worn in water;
The product has been washed;
Original tags are missing;
An applicable hygiene liner or hygiene protection has been removed or damaged;
The product has visible stains, odors, makeup, sunscreen, or other signs of use;
The product has been damaged, altered, cut, stretched, or otherwise modified by the customer;
A set is missing one or more components;
The item was returned without first contacting customer service;
The product was clearly marked as Final Sale, Non-Returnable, or otherwise not eligible for return at the time of purchase;
The product otherwise clearly fails to meet the return conditions described in this Policy.
Verified product quality issues, incorrect items, missing items, or shipping damage will be handled separately based on the circumstances.
Order Cancellation
If you would like to cancel an order, please contact us as soon as possible and include your order number:
SheKini orders are generally processed and shipped within 1–2 business days.
If the order has not yet entered a stage where modification or cancellation is no longer possible, we will make reasonable efforts to assist with your cancellation request.
Because orders may quickly enter:
Payment review;
Warehouse picking;
Packing;
Dispatch;
Carrier transportation,
we cannot guarantee that every cancellation request can be completed successfully.
Whether an order can be canceled will depend on its actual processing status when we receive your request.
Once an order has been shipped, it generally cannot be canceled directly.
If you wish to return a shipped order or request a refund, please follow this Return & Refund Policy.
If an order is canceled because an item is out of stock, cannot be shipped, or another issue is caused by SheKini, we will process the applicable refund based on the circumstances.
Order Modifications
Before Shipment
If you need to modify:
Shipping address;
Telephone number;
Email address;
Other order-related information,
please contact us as soon as possible at:
We will make reasonable efforts to assist based on the actual status of your order, but we cannot guarantee that every modification request can be completed before the order enters warehouse processing or shipping.
After Shipment
Once an order has been shipped, it is generally not possible to modify:
Shipping address;
Shipping method;
Products in the order;
Size;
Color;
Other order information.
If you have a special circumstance, please contact us promptly and we will provide available guidance based on the order and shipping status.
Refused or Undeliverable Packages
If a package cannot be successfully delivered because of information or actions attributable to the customer, including:
Incorrect shipping address;
Incomplete address information;
Incorrect or unreachable telephone number;
Repeated delivery attempts without successful receipt;
Refusal of delivery;
Other customer-related delivery failures,
we may process any refund or reshipment based on the final status of the package and the actual costs charged by the carrier.
For eligible items that are ultimately returned to the designated warehouse:
A 15% restocking fee may be deducted from the refundable product amount;
Original shipping charges are non-refundable;
Return shipping costs may be the customer's responsibility;
Other actual carrier charges resulting from the return may also be deducted from the refund where applicable.
The final treatment will depend on the package status, carrier information, and specific order circumstances.
Return or Exchange Request Requirements
All return or exchange requests should be submitted to SheKini customer service in advance.
Please contact us at:
When submitting your request, please provide where applicable:
Order number;
Proof of purchase;
Reason for the return or exchange;
Relevant product information;
Photos of the product and packaging, where applicable.
After reviewing the request, customer service will provide the appropriate:
Return instructions;
Return address;
Exchange instructions;
Other necessary guidance.
Please do not return any item before receiving the relevant instructions.
Return Process
If the product was purchased from shekiniclothing.com, please follow these steps:
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Contact our customer service team at service@shekiniclothing.com.
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Provide your order number and reason for the return.
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Provide product photos, packaging photos, or other relevant information where requested.
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Wait for customer service to confirm the return request and provide return instructions and the return address.
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Return the product to the designated address in accordance with the instructions provided.
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Customers are responsible for return shipping costs for returns that are not related to a verified quality issue.
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Once the warehouse receives the returned product, the item will be inspected.
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For orders that qualify for a refund, the refund will be processed after inspection is completed.
Refunds will be issued to the original payment method.
After a refund has been issued, the time required for the funds to appear in your account will depend on your bank, credit card issuer, PayPal, or other payment service provider.
Processing times may vary by payment method.
Refund Amount
For eligible returns that are not related to a product quality issue, the refund amount will generally be calculated as follows:
Eligible refundable product amount;
Minus the 15% Restocking Fee;
Minus any non-refundable original shipping charges;
Where applicable, minus other actual return or carrier charges for which the customer is responsible.
For verified product quality issues, incorrect items, missing items, or shipping damage, the appropriate refund, replacement, or exchange solution will be determined based on the circumstances.
Where applicable law requires a different refund calculation, the requirements of applicable law will apply.
Delayed or Missing Refunds
If we have confirmed that a refund has been issued but you have not yet received the funds, please first check the original payment account used for the purchase.
You may then contact:
Your bank;
Your credit card issuer;
PayPal;
Your other payment service provider
to confirm the status of the refund.
After SheKini issues a refund, financial institutions or payment service providers may require additional processing time before the funds appear in your account.
If you have completed these steps and are still unable to confirm the refund status, please contact us at:
We will assist you in reviewing the available refund information.
Statutory Consumer Rights in the United Kingdom, European Union, and Other Regions
This Return & Refund Policy describes SheKini's commercial return policy.
If applicable consumer protection laws in your country or region provide you with non-waivable rights relating to cancellation, withdrawal, returns, refunds, product conformity, or other consumer protections, this Policy does not limit or exclude those statutory rights.
If any part of this commercial Return & Refund Policy conflicts with mandatory consumer protection law applicable to you, the applicable mandatory law will prevail.
Contact Us
If you have any questions regarding returns, exchanges, refunds, sizing issues, or order cancellations, please contact us:
Email: service@shekiniclothing.com
Website: shekiniclothing.com
Our customer service team typically responds within 1 business day.