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Q: WHEN WILL MY ORDER SHIP?
Currently, orders take 1-3 business days to process and we are experiencing delays in order shipping due to COVID-19 difficulties. Affected by the epidemic prevention policies of different regions, the transit time of your order may be extended, We are working hard to get your order to you as quickly as possible and we appreciate your patience!
Q: WHEN WILL I BE CHARGED FOR MY ORDER?
All orders are charged at the time of checkout. Our systems do not save your payment details past the checkout point for security purposes.
Q: MY ORDER SHIPPED, BUT THE TRACKING SHOWS NO UPDATES - WHAT'S GOING ON?
There are delays in pickups and in transit times from our carriers at this time as well. You may notice that your order will take longer to reflect transit updates than you are used to, but we are doing everything we can to get your items to you. Once you receive tracking information, please allow additional time for this to reflect updates.
Q: MY ORDER HASN'T SHIPPED YET - CAN I CHANGE/CANCEL IT?
All orders begin to process in our warehouse systems within 1 business day of being placed. Many orders will begin to process the same day. Due to this, it is very unlikely that our team will be able to modify or cancel your order. Please use the messenger feature on the bottom left of your screen to quickly contact our team if you'd like to attempt to change or cancel your order.
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